Terms And Conditions

STANDARD TERMS AND CONDITIONS OF SALE

1. Definitions and interpretation

For the purposes of these Terms and Conditions (“T&Cs”), unless the context clearly indicates otherwise, the following words and expressions have the meanings set out below:

a) “Business Day” means any day other than a Saturday, Sunday, or official public holiday in the Republic of South Africa.
b) “Call-Out Document” means a formal record of request to schedule and authorize a technician’s visit to a customer’s premises for the purposes of repairs, maintenance, installation, or inspection of equipment.
c) “Caterwize” means Caterwize (Pty) Ltd, including its directors, employees, agents, and successors.
d) “Customer” / “You” means any person, company, close corporation, trust, or entity purchasing goods or services from Caterwize.
e) “Dangerous Area” / “high-risk area” means any delivery location classified by Caterwize, at its discretion, as presenting a risk to staff, couriers, or property, based on crime statistics, recent incidents, or other safety factors.
f) “EFT” means Electronic Funds Transfer.
g) “Force Majeure” means any event or circumstance beyond the reasonable control of Caterwize, including but not limited to natural disasters, strikes, riots, acts of government, war, civil unrest, pandemics, or failure of suppliers, which prevents or delays the performance of obligations under these T&Cs.
h) “Goods” means all products, equipment, parts, or items supplied or sold by Caterwize to the Customer, whether as principal or agent.
i) “Guarantee” / “Warranty” means the period and terms under which Caterwize undertakes to repair or replace defective Goods, as specified in these T&Cs.
j) “Invoice” means the tax invoice issued by Caterwize to the Customer for Goods supplied.
k) “Order” means any written, electronic, or verbal request by the Customer for the supply of Goods, accepted by Caterwize.
l) “Original Packaging” means the packaging in which the Goods were originally supplied, including all manuals, accessories, and documentation.
m) “POPIA” means the Protection of Personal Information Act, 4 of 2013, as amended, which regulates the processing of personal information in South Africa.
n) “Sales Order” means the written document (including electronic format) issued by Caterwize to the Customer confirming acceptance of the Customer’s Order, which sets out the details of the Goods to be supplied, pricing, and any applicable terms.
o) “T&Cs” means this document, including all clauses, schedules, and annexures, as amended from time to time.
p) “Website” means https://caterwizeequipments.co.za/ and any official online platform operated by Caterwize.

Interpretation: Unless the context requires otherwise, words importing the singular include the plural and vice versa. References to any gender include all genders. References to persons include legal entities and partnerships. Headings are for convenience only and do not affect interpretation.

2. Application and acceptance of terms

1. These T&Cs apply to all sales, services, and quotations by Caterwize.
2. By placing an Order (in-store, via email, or online), you accept these T&Cs in full.
3. The version published on the Caterwize Website at the time of Order applies. T&Cs are available for review on the Website and upon request.

3. Company information and contact

• Caterwize (Pty) Ltd, Reg. No.: 2007/017478/07, VAT No.: 4860248626.
• Unit 5, Baruch Park, Viro Crescent, Stikland, Bellville, 7530.
• Email: info@caterwizeequipments.co.za.
• Website: https://caterwizeequipments.co.za/

4. Products and availability

• All product descriptions and images on the Caterwize Website and in official catalogues are for illustrative purposes only and may vary from the actual product. Product specifications, features, and appearance are subject to change without notice.
• Goods are subject to availability. Caterwize reserves the right to discontinue or substitute products at any time without prior notice.

5. Orders and order processing

1. Orders may be placed in-store, by email, or via the online store.
2. An Order will only be considered accepted, and a binding contract formed, once Caterwize has issued written confirmation of acceptance to the Customer in the form of either an Invoice or a Sales Order.
3. Caterwize reserves the right to reject or cancel any Order if stock is unavailable, payment is not received as required, or for any other reasonable commercial reason.

6. Payment terms

• Payment for Goods must be made in full before dispatch or collection.
• Accepted payment methods include cash, credit or debit card, and EFT. For online orders, payment must be made using methods provided on the Caterwize Website.
• All prices are quoted in South African Rand and include VAT unless otherwise stated.
• Ownership of Goods remains with Caterwize until full payment is received.
• Invoices not paid on time may accrue interest at the rate prescribed by the Prescribed Rate of Interest Act 55 of 1975.

7. Delivery and collection

1. Orders will not be delivered based solely on proof of payment only. Delivery will only take place once full payment is received.
2. Delivery times are typically 1 – 5 Business Days, depending on area and delivery schedule.
3. The risk of loss or damage to Goods passes to the Customer upon delivery or collection.
4. If loss or damage occurs during delivery by Caterwize or its courier, Caterwize will take responsibility and send a replacement unit after the damaged one is returned. Caterwize is not liable for any loss of income or time due to delivery delays or damage.
5. Customers must check the contents of their Order upon delivery. Claims for stock discrepancies cannot be based on the use of terms like “unchecked” or similar.

Delivery restrictions for dangerous or high‑risk areas:

• Caterwize reserves the right to deny its own delivery services to addresses located in areas identified as dangerous or high‑risk. This determination is made at Caterwize’s sole discretion and may be based on crime statistics, recent incidents, or other safety factors. The classification of an area as dangerous may change over time.
• If a delivery to a Dangerous Area is denied, Caterwize will work with the Customer to arrange an alternative shipping option if available. This may include partnering with a third‑party shipping provider that specializes in deliveries to such areas.
• As an alternative to delivery, Customers in Dangerous Areas may have the option to pick up their Order from a designated Caterwize location. Details and availability of the pickup option will be provided as needed.
• Customers affected by these restrictions will be notified as soon as possible, and Caterwize will make every effort to accommodate their needs within the boundaries of this policy.
• In the event that a delivery is denied due to location in a Dangerous Area, Customers will be eligible for a full refund of any delivery charges paid.

8. Returns, exchanges, and refunds

• Goods may only be returned within 7 calendar days of receipt, unused, complete, and in their Original Packaging, and must be accompanied by the original Invoice.
• Prior written consent from Caterwize is required for all returns.
• A handling fee of 15% of the invoiced value may be charged on accepted returns.
• Items must be complete and packed in their Original Packaging.
• Items must be accompanied by a copy of the original Invoice.
• Refunds will only be made via EFT and are processed on Mondays and Thursdays.
• No refunds after 7 days from purchase.

9. Warranties and guarantees

1. Caterwize cannot be held responsible for incorrect usage of equipment due to a lack of training or information provided.
2. All items have a 6‑ or 12‑month carry‑in guarantee from the date of Invoice, as specified for each product.
3. The guarantee covers the repair or replacement of defective parts, but excludes defects caused by misuse, incorrect installation, incorrect application, lack of cleaning and maintenance, or negligence by the operator. The decision as to whether the fault or failure is as a result of one of these, shall be at Caterwize’s sole discretion.
4. The guarantee does not extend to wearing parts, including but not limited to belts, beaters, globes, blades, brushes, rubbers, springs, and similar components that are subject to routine wear and tear through normal use. Notwithstanding the foregoing, if any such wearing part is found to be defective due to a manufacturing defect, the guarantee will apply to that part, and Caterwize will repair or replace it in accordance with the terms of this guarantee.
5. The guarantee will expire if a client makes any structural changes or uses any spare parts that are not part of the original unit.
6. The guarantee will expire if any work or repairs are done by any other party than Caterwize, except if arranged otherwise by any other party than Caterwize or approved third‑party agents.
7. If an item is defective when bought, it should be exchanged within seven calendar days. No refunds will be made. The defective unit will be replaced given Caterwize first receives the defective unit for inspection, that there are no changes, damage or wear and tear on the unit, and that it is cleaned and packed in Original Packaging.
8. Traveling and delivery charges for defective units will be on the customer’s account unless agreed otherwise.
9. Only the original Invoice will be accepted for claims and exchanges.
10. If products are re‑sold, the guarantee will only be valid if the original Invoice is available.
11. Serial numbers should not be removed from equipment. If removed, the Warranty will not apply and Caterwize reserves the right to refuse doing any repair work should it be necessary.

10. Product use and safety

• All gas equipment must be installed by qualified technicians or installers. Caterwize will not be held responsible for any damage caused to a person, building, or other equipment due to incorrect installation.
• Some gas fryers and grillers are not thermostatically controlled. Temperature should be manually monitored and controlled to prevent overheating. Caterwize will not be held responsible if gas equipment is used incorrectly.
• Refrigeration products (fridges, freezers, ice machines, ice cream machines, slush machines) carry a 12‑month guarantee if correctly supplied and installed. Damage, failure, or malfunction due to misuse or poor maintenance is expressly excluded from any guarantee. Condensers must be cleaned at least once every 6 months. Warranty is void if machines are transported flat or tilted more than 45 degrees.

11. Repairs and maintenance

1. All repairs and maintenance should be done by Caterwize’s qualified technicians and/or official third‑party partners to keep the guarantee valid. The guarantee will expire if any work or repairs are done by any other party. The guarantee will expire if any work or repairs are performed by any party other than Caterwize, unless otherwise agreed in writing by Caterwize.
2. No repairs or maintenance work will be done without a copy of the original Invoice. This requirement applies to both Warranty and out‑of‑warranty service.
3. No repairs or maintenance will be performed on equipment where serial numbers have been removed. If serial numbers are missing, the Warranty is void, and Caterwize reserves the right to refuse repair work.
4. Repairs and maintenance will only be carried out on equipment bought directly from Caterwize, unless agreed otherwise.
5. Repairs and maintenance can take 1 – 5 Business Days depending on the nature of the work and availability of parts. All repairs and maintenance must be scheduled before any work can be done.
6. All repairs and maintenance that need to be done on site (client’s premises) need to be scheduled through our official Call‑Out Document that will be supplied upon request. A call out and traveling fee will apply, depending on the location. Maximum travel distance is 150 km from the Caterwize premises.
7. Repairs and maintenance will only be carried out weekdays 08:00 – 16:30 unless agreed otherwise.
8. Labour and spare parts will be for the client’s account if the unit is out of its original guarantee. A quotation will be provided and must be accepted before any work can be done.
9. All repaired units have a 3‑month guarantee on the repair work performed.
10. All repaired items must be collected within 21 calendar days after the item is repaired and communicated to clients. After that, storage fees of R50 per day will apply. If items are still not collected within 40 calendar days, it will be sold to cover costs.
11. All work for out-of-warranty items is subject to a R350 incl VAT assessment fee. The assessment fee will be waived if the quotation is accepted. Quotations not accepted will be scrapped after 21 calendar days if not collected.
12. Old or broken parts will be scrapped, unless specifically requested back by clients.

12. Ownership

• All items remain the property of Caterwize until full payment is received.
• Delivery will only take place once the full payment is received.
• Orders will not be delivered with only a proof of payment.

13. Privacy and data protection

• Caterwize processes personal information in compliance with POPIA.
• Customer data is used solely for Order processing, communication, and legal compliance.
• For full details, see the Privacy Policy at https://caterwizeequipments.co.za/privacy-policy/.

14. Limitation of liability

1. Caterwize will not be held responsible for any damage caused to a person, building, or other equipment due to misuse, incorrect installation, lack of cleaning and maintenance, or negligence by the operator.
2. Caterwize will not be held responsible for any loss of income as a result of a defective product.
3. Liability is limited to the purchase price of the affected Goods.
4. Caterwize is not responsible for delays or failures due to Force Majeure events.

15. Compliance with Laws

• These T&Cs are subject to South African law, including but not limited to the Consumer Protection Act, Companies Act, VAT Act, Electronic Communications and Transactions Act, POPIA, and other applicable legislation.
• If any provision is found unlawful or unenforceable, the remaining provisions remain in effect.

16. Dispute resolution and jurisdiction

1. Disputes should first be raised with Caterwize’s customer service at info@caterwizeequipments.co.za.
2. If unresolved after 7 Business Days, disputes may be referred first to mediation, and if still unresolved after formal mediation to arbitration in Cape Town.
3. Any dispute arising from or in connection with these T&Cs shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa, and, at Caterwize’s election, the Magistrate’s Court having jurisdiction over the Customer, notwithstanding that the amount in dispute may exceed the jurisdiction of such court.

17. Termination and suspension

• Caterwize may suspend or terminate supply if the Customer breaches these T&Cs or fails to pay amounts due.
• Either party may terminate the contract for material breach not remedied within 7 days of written notice.

18. Notices and communications

• All notices must be sent in writing to the addresses listed above or to such updated address as notified in writing.

19. General provisions

• These T&Cs constitute the entire agreement between Caterwize and the Customer.
• No amendment or waiver is valid unless in writing and signed by both parties.
• No indulgence or relaxation by Caterwize constitutes a waiver of rights.
• The Customer may not assign or cede any rights without Caterwize’s written consent.

20. Contact information and customer support

For queries, complaints, or support, contact:

• Email: info@caterwizeequipments.co.za.
• Website: https://caterwizeequipments.co.za/

Date of Last Update: 15 August 2025